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ISO
9001:2008
Certification (PDF version)
Spring Team Inc., as a manufacturer of springs and wire forms, is
certified to ISO 9001:2008. The goal of our Quality Management System
is to help us improve our ability to meet and exceed our customers' expectations,
while reducing waste.
Our Quality Management System is developed from the prospective of looking
at the product requirements, which have been defined by our customers. Once those requirements have been
identified, we then create processes, work instructions and forms, in
accordance with the ISO 9001:2008 Quality Management System, which enable us
to meet the establish requirements.
ISO 9001:2008 has
strengthened our contract review process, which allows us to better
understand customer requirements and eliminate problems before accepting the
order and the start of production. This has helped us improve our ability to
meet customer requirements and to reduce rejections, customer complaints and
internal non-conformances, thereby improving our on-time delivery service.
Previous systems have been
implemented and controlled by the quality department alone. The ISO Quality
Management System involves all employees, with the quality department
providing guidance and direction. The
ISO 9001:2008 Quality Management System is a compliment to the Total Quality
Management (TQM) improvement teams that are in place and thriving at Spring
Team. One of the keystones, to
continuous improvement, is the involvement and participation of all our
employees, whose goal is to reduce waste and variation in all our products
and processes.
We are confident that we
can meet your quality requirements. If
you have any questions or comments regarding our quality system, please
contact me at the email address listed below or via telephone 440-275-5981.
By achieving the above elements we can truly accomplish our
Quality/Mission Statement: "To deliver a quality product on time
and to continuously improve our ability to meet and exceed our customers'
expectations."
Dennis Bates,
Quality Systems Manager
Email: dbates@springteam.com

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