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Sales / Customer Service

 

We strive to understand the needs and objectives of our customers through open and clear communications. While you may think of us as only a spring manufacturer, we are much more. We are a diversified partner who can bring you a wide range of springs and services. Our goal is to reduce your lead times and inventory allowing you to "meet and exceed your customer's expectations."

On-Time Delivery
September 2011: 100%
12 Month Rolling Average: 99.99%
Quality
September 2011: 99.87%
12 Month Rolling Average: 99.84%

 

Our Sales Representatives

• Follow this link to the representative in your area

Our Strengths

• Our strength is the ability to focus on our customers and their needs. As the needs of our customers change, we continue to make the adjustments necessary to fulfill the challenges expected of a quality supplier.
• We have three customer driven shifts and being located next door to the local UPS Terminal allows us the flexibility to service your needs and ship worldwide.

Our Mission / Quality Policy Statement

To deliver a quality product on time and to continuously improve our ability to meet and exceed our customer's expectations.

Our Lead Times

• Express Orders (email us....fax us....or call us)
• Rush Orders: within 10 days
• Standard Lead Time: 2 to 3 weeks

We Provide

• Quality Products • Short Lead Times
• Customer Service • Short to Long Runs
• Quick Quotation Turn Around • Special Packaging, Labeling & Kitting
• Advanced Shipping Notices (ASN) • Various Order/Release Programs
(KanBans, Blankets, JIT)
• Email, Fax or Mail Invoices • Color Coding

 

Stacey Frye, Customer Service Manager
Email: sfrye@springteam.com or sales@springteam.com

Salesman Portal

RWW

OWA

2851 Industrial Park Drive • P.O. Box 215 • Austinburg, OH 44010-0215
Toll Free: 1-888-777-6474 or 440-275-5981 • Fax: 440-275-3392
sales@springteam.com

 

 
       
       

 

 
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